Our Guarantee

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3-Year Premium Warranty

To be eligible for a free 3-year Premium Warranty, register here no later than 4 weeks after your TRAVANDO product purchase.

In the event that the purchase process was not completely to your satisfaction, please contact us directly at service@travando.de. We will respond to your message within 24 hours.

Our highest priority is our customers’ satisfaction.Kiet Lam, Director
TRAVANDO, a manufacturer of travel accessories and leather goods, offers a 3-year warranty on designated products registered within 4 weeks of purchase date at travando.de/garantie. This warranty is in addition to any applicable consumer-rights legislation in cases of faulty goods not covered by the TRAVANDO Premium Warranty. This disclosure applies solely to individual retail consumers.

Warranty details: We will either, at our discretion, repair or replace any product found to be faulty due to defects in material or workmanship, at no charge. This warranty is applicable worldwide.

Warranty requirement:Registration within 4 weeks following product purchase. Register at travando.de/garantie
Warranty does not include: Damage caused by other than normal use or inattention to product instructions; normal wear and tear; defects which result in negligible reduction of product functionality.
To make a claim, contact us via Amazon’s contact-form; or e-mail us at service@travando.de, and we’ll get back to you as soon as possible to resolve your claim.
Guarantor: TRAVANDO is a brand of Nikolaev Alexander, Lam Tuan-Kiet GbR, Sankt-Gallen-Ring 213, 90431 Nuremberg, FRG. Contact: e-mail: service@travando.de