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3 years premium warranty

To receive your free 3-year premium warranty, please register within 4 weeks of purchasing your TRAVANDO product.

If your purchase did not meet your expectations, please contact us directly at service@travando.de We will answer your message within 24 hours.

The satisfaction of our customers has the highest priority for us.Kiet Lam, Director

As a manufacturer of travel products and small leather goods, we assume a guarantee of 3 years from the date of purchase for marked products – in addition to the legal rights of the buyer against the seller in case of defects which are not limited by the TRAVANDO Premium Guarantee – after timely registration of your product on travando.de/guarantee within 4 weeks from the date of purchase. This guarantee applies only to consumers, i.e. all private end customers.

The warranty covers: Within the warranty period, we will, at our discretion, repair or replace the product free of charge to remedy any defects based on material or manufacturing defects. The guarantee is valid in all countries of the world.

Condition for the use of the guarantee services is the timely registration of your product on travando.de/en/guarantee within 4 weeks from the date of purchase.

The warranty does not apply: Damage caused by improper use, such as non-observance of the instructions for use, normal wear and tear and defects which have only a negligible effect on the value or suitability for use of the device.

In case of a warranty claim, please contact us via contact form, via Amazon.de or via e-mail at service@travando.de, so that we can find a quick and uncomplicated solution.

Guarantor: TRAVANDO is a trademark of Nikolaev Alexander, Lam Tuan-Kiet GbR, Sankt-Gallen-Ring 213, 90431 Nuremberg, Contact: E-mail: service@travando.de